Refund policy

1. Right of Withdrawal & Returns

At DEEMONZ, we want you to feel completely confident in your purchase. That's why we allow you to try your floorball stick at home and return it within 14 days if you're not satisfied (excluding products purchased from the DEEMONZ Outlet).

You have the right to cancel your purchase of a floorball stick within 14 days without providing any reason. The withdrawal period begins on the day you receive your order.

If you wish to exercise your right of withdrawal, please notify us with a clear statement of your decision using the contact details provided at the bottom of this page. Please include your:

  • Name

  • Address

  • Phone number

  • Email address

  • Order number

  • Any additional information that may help us process your return

Your request is considered submitted in time if you contact us before the 14-day withdrawal period has expired.

Consumers within the EU may also use the official withdrawal form provided by their national consumer authority if preferred.

You must return the floorball stick without unnecessary delay and no later than 14 days after notifying us of your decision to withdraw from the purchase.

DEEMONZ guarantees a full refund for returned floorball sticks.

Returns of Other Products

For products such as grips, blades, apparel, and accessories, the item must be returned:

  • In its original condition

  • In its original packaging

  • With all labels attached

  • Including any protective bags and product boxes

Products must not be damaged, dirty, washed, or altered in a way that prevents them from being resold.

If a returned product is no longer considered to be in playable or resalable condition due to careless handling, we reserve the right to deduct an amount corresponding to the loss in value.

How to Return an Item

To return one or more products, please contact our Customer Service by completing the return form at:

https://shop.deemonz.com/pages/retur

Our Customer Service team will send you a return shipping label.

  • Return shipping costs SEK 75, provided you use the return label supplied by DEEMONZ.

  • Please use the original packaging whenever possible.

  • Hand the parcel to the carrier specified on the return label.

  • Do not place the parcel directly into a mailbox, as these shipments cannot be tracked and will not be covered by DEEMONZ.

Please keep your shipping receipt and tracking number until your return has been processed.

Instructions are also included with the return label.

Responsibility During Return Shipping

You are responsible for the condition of the product after receiving it, including during return shipping.

We therefore recommend packaging the item carefully to prevent transport damage.

DEEMONZ is not responsible for compensating customers if a returned item is significantly damaged during return transit.

Refunds

If you exercise your right of withdrawal, we will refund the purchase price, including the cost of standard shipping, without unnecessary delay and no later than 10 days after receiving your cancellation request.

However, we may withhold the refund until:

  • We have received the returned goods, or

  • You provide proof that the goods have been sent back,

whichever occurs first.

Refunds will be made using the same payment method used for the original purchase unless otherwise agreed.

No additional fees will be charged for the refund.

Late Returns

If the applicable return deadlines are not met, DEEMONZ reserves the right to charge a late return fee of SEK 200.

If the returned product does not meet the conditions outlined above, DEEMONZ may, in addition to any deduction for loss of value, charge a non-approved return fee of SEK 150.

2. Exchanges

DEEMONZ offers free exchanges provided that the replacement product is the same model as the original purchase.

This means you may exchange only for:

  • Another size

  • Another colour

If you would like a different model, you must instead return your original product and place a new order.

You may exchange your product within 90 days of receiving your order, provided the returned items remain in playable condition.

Returned products must not be:

  • Damaged

  • Dirty

  • Washed

  • Modified in a way that affects their usability or resale value

Requesting an Exchange

To request an exchange, please contact our Customer Service by completing the return form at:

https://shop.deemonz.com/pages/retur

Please choose a replacement item that is currently in stock in the desired size or colour.

If your chosen replacement is sold out, your request will instead be processed as a standard return.

Our Customer Service team will send you a prepaid return shipping label. You must use this label in order to qualify for free return shipping on your exchange.

Please hand the parcel to the carrier specified on the return label.

Do not place the parcel directly into a mailbox, as these shipments cannot be tracked and are not covered by DEEMONZ.

Remember to keep your shipping receipt and tracking number.

After we receive your return, our normal processing time is 3–5 business days before the replacement item is shipped.

Each order includes one free exchange.

If you request additional exchanges for the same order, DEEMONZ reserves the right to charge a handling fee of SEK 75 per additional exchange.

Payment

Exchanges do not affect your original payment.

If you paid by invoice or have already completed payment, that original payment remains valid.