1. Shipping Costs

DEEMONZ offers free shipping on all floorball stick purchases (excluding products purchased from the DEEMONZ Outlet).

Available delivery options are displayed during checkout.

As part of our Satisfaction Guarantee, you may test your floorball stick for 14 days and return it if you are not completely satisfied (excluding Outlet products). A return shipping fee of SEK 75 will be deducted from your refund.

DEEMONZ takes great care when processing and shipping orders and aims to deliver your order using the delivery method you selected at checkout.

It is your responsibility to provide complete and accurate shipping information when placing your order. We cannot guarantee that delivery details can be changed after your purchase has been completed.

The customer is solely responsible for any delivery issues resulting from incorrect or incomplete shipping information.

The available shipping methods for your country are shown during checkout and can also be found at the bottom of our website.

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2. Order Processing

DEEMONZ aims to dispatch orders as quickly as possible in the order they are received.

Our standard delivery time is 2–7 business days.

While we always strive to deliver within the estimated timeframe, unexpected circumstances may occasionally cause delays. During promotional campaigns or periods of exceptionally high order volumes, we cannot guarantee our normal delivery times.

If a delay is significant and materially affects your purchase, you have the right to cancel your order.

If a parcel is not collected from the designated collection point and is returned to us, DEEMONZ reserves the right to charge a SEK 149 handling fee.

If you have any questions regarding your delivery, please contact our Customer Service team.

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3. Goods Damaged During Shipping

If your order has been damaged during transport, please contact our Customer Service team immediately after discovering the damage, and no later than 2 days after receiving or collecting your parcel.

We recommend taking photographs of the damage and sending them to our Customer Service team.

Once the transport damage has been reviewed and approved, we will send replacement products, provided they are in stock.

If the original product is no longer available, you may choose another product of equivalent value by agreement with our Customer Service team.

If you prefer not to receive a replacement, we will issue a refund for the returned products.